Disabled at Hong Kong airport

The highs and lows of Chek Lap Kok

cheklapkok

Hong Kong International Airport is built on an artificial island, constructed after engineers blew up the two small islands of Chek Lap Kok and Lam Chau to the north of Lantau and levelling the debris.

HKIA is now one of the region’s busiest airports, handling more than 68 million passengers a year.

But being one of the busiest does not always mean the best. On my long weekend trip to Hong Kong I had problems both on arrival and leaving Hong Kong.

Generally when I fly I’m the last person off the plane either because ground staff are digging my chair out of the hold or I’m waiting for the airport wheelchair pusher to arrive. My flight from KL arrived on time (after leaving at the inhumane time of 08.40am, which meant getting up 4.30am ๐Ÿ˜ฆ )

My chair was retrieved and I left the aircraft. And that’s where I stayed.

planedoor

The airline rep who helped me off the plane abandoned me after few minutes and the minutes ticked by and ticked by.

grrr ย ๐Ÿ˜ก

About 30 minutes after leaving the plane I had given up waiting and found a helpline phone.

No apology for the inconvenience, more a lecture about why hadn’t I told the airline I was in a chair. Fairly obvious I would have thought. But no one had called ahead.

Great. Not. ๐Ÿ˜ก

Then a brief encounter. I got excited. ย ๐Ÿ™‚

A wheelchair pusher appeared. I got hopeful.ย ๐Ÿ˜„

She shouted into her phone in Cantonese. I got confused.๐Ÿ˜•

She turned and left. ๐Ÿ˜ช

Then an airport rep showed up. ๐Ÿ™‚

We didnโ€™t know you were coming.ย ๐Ÿ˜•

Helpโ€™s on the way ย ๐Ÿ™‚

But it might be another 45 minutes. What??? ๐Ÿ˜ก

And so I waited some more, spending time venting on Facebook.

fb-rant1

About 90 minutes after landing a wheelchair pusher finally shows up. She makes a fuss over me having a trolley bag, (I can’t have one?) but given the look on my face she wisely chose not to make an issue of it.

But it wasn’t over. By the time we’d gone through immigration (and I have Hong Kong PR, so don’t have to queue) about two hours had gone by.

Now to launch a search and rescue mission for my suitcase. ‘Cos it sure as hell wasn’t at baggage reclaim๐Ÿ˜ก๐Ÿ˜ช๐Ÿ˜ก๐Ÿ˜ช๐Ÿ˜ก๐Ÿ˜ช๐Ÿ˜ก

30 minutes later, bag retrieved from the ‘abandoned baggage department’ (who knew?) I’m in a taxi, almost three hours after touching down.๐Ÿ˜„

But somehow the cloud hanging over Hong Kong airport found a silver lining. A very old friend of mine from Australia was in Hong Kong on her way home from a trip to the UK.

And she was only there because she’d missed her flight in London and had been delayed several days.

She saw my Facebook posts and came and found me at my hotel. ๐Ÿ˜€ ๐Ÿ˜€ ๐Ÿ˜€

meandjen

The entire episode was almost identical to the experience of disabled BBC correspondentย Frank Gardnerย who got left on a plane when wheelchair helpers also failed to show up at Gatwick airport in the UK. You can read his story here:ย Frank Gardner

More on my weekend in Honkers in a later blog, but to get to the airport on the way out of Hong Kong the hotel did book me a disabled friendly taxi. A bit like the one in Bangkok.

vanman

But his assistance ended on pulling up at the terminal.ย ย HKIA, unlike KLIA, has no kerbside assistance for the disabled, (when flying Malaysia Airlines) so a solo wheelchair traveller has three basic choices:

1.Miraculously find the ability to wheel yourself and a suitcase down a slope, and get the same to your check-in desk at least 50m away.

2. Ask the taxi driver to leave his vehicle, at the risk of having it towed or destroyed, to do the same.

3. Pay someone from the hotel to do a return trip to the airport to again do the same.

I chose option 3. Double the cost of the taxi fare.

And that should have been the end of the story.

But no. Wheelchair pusher shows up. Deposits her handbag, water bottle and other crap over the handles of my wheelchair and refuses to pull my wheeled trolley bag.

She can’t hold its handle and my chair because all her shit is making my chair handles hard to hold. She wants me to place the bag between my legs, something I cannot physically do.

Again, really?

๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

An awful lot of time wasting later, and no chance to shop at duty free, problem solved.

At least, it was uninvited but enthusiastically received:

biztix

RESULT

 

 

 

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